Separate archive server which stores received emails for all our users and this is the only way we have manage to retrieve missing emails that we know of that have done a disappearing act. The email doesn't get move to deleted items, and you cannot find it via search either once it disappears. This problem doesn't affect all email, there doesn't seem to be a related pattern on why emails disappear like size or time they come in. Sent to him but he never saw because it removed itself or he happened to see it come into his inbox and disappear in front of his eyes, I have witnessed this myself. The only way he finds out an email has disappeared is either someone chasing him up for an reply to an email The problem he is having is random unread emails will disappear from his inbox. I have a user using Outlook 2013 on a Windows 8 machine.
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